Privacy Policy

Last updated: January 24, 2025

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, such as:

• Name, email address, phone number, and company name when you contact us
• Billing and payment information for service purchases
• Technical information about your network infrastructure for service delivery
• Communications between you and our support team
• Information provided through surveys or feedback forms

1.2 Information We Collect Automatically

When you use our website or services, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website addresses
• Security logs and event data from deployed solutions

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Enhance security and prevent fraud
• Improve our services and user experience

2. How We Use Your Information

We use collected information for:

• Service Delivery: Providing, maintaining, and improving our cybersecurity services
• Security: Monitoring and protecting against threats, fraud, and unauthorized access
• Communication: Responding to inquiries, providing support, and sending service updates
• Marketing: Sending relevant information about new services (with your consent)
• Legal Compliance: Meeting legal obligations and enforcing our terms of service
• Analytics: Understanding usage patterns to improve our offerings

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information:

• With Service Providers: Trusted third parties who assist in operating our services
• For Legal Requirements: When required by law or to protect rights and safety
• With Consent: When you explicitly agree to sharing for specific purposes
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Aggregated Data: Non-identifiable aggregate data for analytics and reporting

4. Data Security

We implement industry-leading security measures to protect your information:

• End-to-end encryption for data transmission
• AES-256 encryption for stored data
• Multi-factor authentication for system access
• Regular security audits and penetration testing
• 24/7 security monitoring and incident response
• Strict access controls and employee training

5. Data Retention

We retain personal information for as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security logs (typically 90 days)
• Support legitimate business purposes

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Cookie Preferences: Manage cookie settings through your browser

7. International Data Transfers

As a global service provider, we may transfer data across borders. We ensure appropriate safeguards through:

• Standard contractual clauses
• Data processing agreements
• Compliance with local data protection laws
• Encryption during transfer

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know about personal information collected, used, and disclosed
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

11. GDPR Compliance

For European Union residents, we comply with the General Data Protection Regulation (GDPR):

• Lawful basis for processing
• Data minimization principles
• Right to be forgotten
• Data breach notification within 72 hours
• Privacy by design and default

12. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent website notice. Continued use of our services after changes indicates acceptance.

13. Contact Information